They analyzed the problem(s). They sent me a text of the cost. Plus, they also sent me a read out with jobs that should be done, and the cost of those according to what was wrong with my car very helpful, very useful in the future, and very courteous people that assisted me everything I've had texted this garage I've never had to have fixed again, which is a good sign. I've been going to this garage for well over seven years with excellent results.