They charged me $475, but did not fix my vehicle. They had difficulty diagnosing the problem and tried putting a cheap part on my car. Only after that didn’t work did they get a manufacturer’s part. It still didn’t work, so I took it to Finzel’s. They diagnosed the problem correctly and put the correct part on the car. I do not recommend Garvin and Lidster at all, as I feel I was ripped off and didn’t get any results.
Elizabeth, we’re sorry to hear you were unhappy with your experience. We completely understand your frustration that the first repair did not resolve the issue. Our records show that we diagnosed the EVAP purge valve as not functioning properly and replaced it. When you returned with the concern still present, we replaced the part with a Toyota OE component under warranty and verified through a road test that the previous fault codes were no longer returning. We certainly understand why you would be frustrated if the vehicle was still having an issue. However, if you had brought the vehicle back to us before taking it elsewhere, we absolutely would have had the opportunity to continue diagnosing the concern and take care of it under the warranty. Our warranty specifically covered the repair, and we did honor that warranty when you returned to us. We appreciate your business and are sorry we didn’t have the opportunity to make this right for you before you chose to have another shop look at the vehicle.
- Garvin & Lidster Auto Service